Refund Policy

This Refund Policy applies to purchases made on oshasafetytraining.org, including individual course purchases and business seat licenses. It forms part of our Website Terms of Service. Courses are delivered on our separate learning platform at courses.oshasafetytraining.org.

You may request a full refund at any time before the learner first logs in to the platform. If no login has occurred and no course has been accessed, we will refund the purchase in full to the original payment method.

For business purchases, a seat is treated as unused until it has been assigned and the assigned learner has logged in.

Once a learner has logged in, accessed, started, or completed a course, the purchase is non-refundable. This includes partially completed courses, courses left unfinished before the access period ends, and courses where a certificate has been issued.

Access periods are stated on each course page. Expiration of an access period does not create a right to a refund.

We will refund or, at your option, provide a replacement enrollment in the following situations:

• Verified technical malfunction. A defect on our side prevents you from completing the course and our support team cannot resolve it within a reasonable time.
• Duplicate purchase. The same course was purchased more than once for the same learner in error and the duplicate has not been used.
• Unauthorized charge. A purchase was made without authorization, confirmed after review.
• Where required by law. Any refund right that applicable law gives you and that cannot be waived.

Dissatisfaction with course difficulty, quiz results, or an employer's acceptance of training is not a qualifying exception.

Business and group purchases are refundable for unassigned seats only. A seat that has been assigned to a learner who has logged in is considered used and is non-refundable. Refunds for unassigned seats are issued at the per-seat price actually paid, and any volume discount is recalculated based on the remaining seat count.

Email team@oshasafetytraining.org with your order number, the email address used at checkout, the course name, and a brief description of the reason. We respond to refund requests within 3 business days and, when approved, issue the refund within 5 to 10 business days.

Refunds are returned to the original payment method. Timing of the credit appearing on your statement depends on your bank or payment provider.

Please contact us before initiating a chargeback. Nearly all billing issues resolve faster through support. We reserve the right to suspend platform access and invalidate certificates associated with a disputed purchase and to contest disputes with evidence of access and use.

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase. Material changes will be reflected in the Last Updated date above.

OSHA Safety Training LLC
Attn: Billing
2900 S Shell Gulch Spur, Etna, CA 96027
team@oshasafetytraining.org